These Terms of Service ("Terms") govern your use of the Advantage Outsourcing Co website, staff portal, and the property inspection, photography, and reporting services we provide. By using our website or engaging our services, you agree to these Terms.

1. About us

Advantage Outsourcing Co (ABN 85 673 882 105) is a Western Australian business providing property condition reports, routine inspections, final-bond inspections, photography, and related outsourced property management services to real-estate agencies and property managers across the Perth Metro, South West, and Mid West regions.

2. Bookings and engagement

Bookings are accepted subject to inspector availability and property accessibility.
Quoted turnaround times begin from the time of inspection, not the time of booking, unless explicitly agreed otherwise.
You are responsible for providing accurate property access details (keys, lockbox codes, alarm codes, special instructions). We are not liable for delays or aborted jobs caused by inaccurate access information.

3. Pricing, invoicing, and payment

Pricing for each service is provided at booking and confirmed in our quote or service agreement.
Invoices are issued on completion of the job. Standard payment terms are 14 days from invoice date unless otherwise agreed in writing.
Overdue invoices may incur reasonable late-payment recovery costs.

4. Cancellations and reschedules

Cancellations made more than 24 hours before the scheduled inspection time are not charged.
Cancellations or reschedules made within 24 hours, or where the inspector arrives and cannot access the property, may attract a call-out fee.

5. Reports and photography

Reports are based on the inspector's observations at the time of inspection. They are not legal documents and do not warrant the future condition or value of the property.
Photographs taken during the engagement remain the property of Advantage Outsourcing Co but are licensed to the engaging agency for use in the related property listing or tenancy file.
We do not inspect or report on items that are inaccessible at the time of attendance (locked rooms, blocked areas, occupied storage).

6. Staff portal access

Access to the staff portal is provided to authorised contractors and employees. You agree to keep your password confidential, not share your account, and notify us immediately if you suspect unauthorised access. We may suspend or revoke access for any breach of these Terms or where necessary to protect our systems.

7. Limitation of liability

To the maximum extent permitted by law, Advantage Outsourcing Co's total liability for any claim arising out of or in connection with our services is limited to the fees paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or special damages. Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law that cannot be lawfully excluded.

8. Privacy

Our collection and handling of personal information is governed by our Privacy Policy.

9. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects when changes were last published. Continued use of our services after a change indicates acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of Western Australia. Any dispute arising out of or relating to these Terms is subject to the exclusive jurisdiction of the courts of Western Australia.

11. Contact

Advantage Outsourcing Co
Email: [email protected]